Shipping Information

At Knife Promotion Shop, we are committed to delivering your orders promptly and securely. Below are the details of our shipping options and timelines:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item(s), including the return address and any necessary forms.
  3. Package Your Item: Securely package the item(s) in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip.
  4. Ship Your Item: Send the package to the provided return address using a trackable shipping method. We recommend insuring your return for its full value.
  5. Receive Confirmation: Once we receive and inspect your return, we will notify you of the status of your refund or exchange. If approved, your refund will be processed, or your exchange will be shipped out.

Refund Timeline & Method

Refunds are typically processed within 5-7 business days after we receive and inspect your return. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Non-Returnable Items

Due to the nature of certain products, the following items are non-returnable:

  • Assisted Knives: Items from brands such as Boker, Buck, Camillus, Case, CRKT, Gerber, HTM Knives, and Kershaw are non-returnable due to safety and regulatory reasons.
  • Custom or Personalized Items: Any items that have been customized or personalized cannot be returned.

Return & Exchange Request Template

To make the process easier, you can use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Knife Promotion Shop Team,

I would like to request a return/exchange for the following item(s) from my recent order:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Item Name(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you for your assistance.

Best regards,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at:

Thank you for choosing Knife Promotion Shop. We appreciate your business and are here to ensure your shopping experience is exceptional.